The O2 customer service debacle

Here is a transcript of the `live chat' between a friend of mine and O2 phone (customer service), regarding the PAC number. It's a case of O2 giving the run-around..?!  This live-chat seems to have taken almost 2 hours (say my friend HJW, who is not at all a happy customer!) -Mani     "Welcome … Continue reading The O2 customer service debacle